At Barnes & Noble Education (“BNED”) we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together, our teams work to elevate lives through education.

As part of this mission, we are seeking a Human Resources Representative to drive a positive employee experience and support our business operations. In this role, you will serve as the first point of contact for employees and managers, providing guidance on HR policies and processes while ensuring seamless payroll and compliance support. Your work will directly enhance employee engagement, operational efficiency, and organizational success.

• Serves as the primary point of contact for employees and managers, providing accurate guidance on HR policies, procedures, and systems. Areas of support include employee portal navigation, employment verification, work authorization, hiring, timekeeping, paid time off, unemployment claims, and general benefits.
• Investigates and resolves inquiries by navigating multiple HR systems and resources, ensuring thorough, timely, and professional responses.
• Supports payroll operations by processing transactions, managing system interfaces, addressing escalations, and ensuring compliance with multi-state regulations.
• Maintains a strong understanding of company policies, procedures, and organizational structure to deliver reliable support to internal and external stakeholders.
• Communicates effectively across multiple channels—including phone, email, ticketing systems, and virtual meetings—to provide consistent, high-quality service.
• Upholds strict confidentiality and demonstrates strong attention to detail when handling sensitive employee information.
• Additional responsibilities as required.

• 1–2 years of experience in a call center or service-oriented environment, with a focus on Human Resources support.
• Strong customer service skills with a friendly, professional demeanor and the ability to build effective relationships across all levels.
• Excellent verbal and written communication skills, with strong listening and interpersonal abilities.
• Demonstrated ability to troubleshoot and resolve issues quickly and effectively while maintaining a positive employee experience.
• Proficient in Microsoft Office (Outlook, Word, Excel); experience with HRIS platforms and ticketing systems is a plus.
• Bachelor’s degree preferred, but not required.

Note:

• Ability to work a flexible schedule that may include adjusted or later hours to support West Coast employees as needed.
• This role will be based out of our New Jersey office and will require regular in-office presence. Our current office is in Basking Ridge, NJ, with plans to relocate to another location within northern New Jersey.
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We believe your success is our success, and we’re committed to supporting you in every aspect of life. At BNED, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; commuter benefits; paid time off and holidays; and a broad range of additional benefits.

The hiring rate for this position is $19.25 - $24.00 per hour. This range represents the base hourly rate we in good faith expect to pay at the time of posting and does not include bonus or other forms of compensation. Actual compensation within the range will be based on factors such as relevant experience, skills, and qualifications.

At Barnes & Noble Education we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

Barnes & Noble Education is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. In the spirit of inclusivity, qualified applicants will receive consideration for employment without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, protected veteran status, race, religion or sexual orientation.